Wholesale mobile phone accessories from China
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We are committed to providing customers with high-quality mobile phone accessories and reliable after-sales services.
If you have encountered a product issue, here are some actions you can take.
For products that are not damaged by human factors within the warranty period (usually 12 months, which may be longer or shorter depending on product features), you may be eligible for a replacement. The replacement involves the following steps:
When a problem arises, first determine if it was caused by a non-human factor. For instance, issues like the headphones suddenly losing sound during normal use, frequent Bluetooth disconnections, or abnormal noise-canceling performance, provided they are not caused by the user (such as dropping, water damage, or excessive pulling of the headphone cord), would be considered non-human-induced quality issues.
Check the product packaging or manual to find the official customer service phone number, email, or online support channels.
If you bought the product online, refer to the receipt or manual for the brand’s customer service contact information. If you made the purchase in a physical store, explain the issue to the sales staff and seek assistance.
Prepare proof of purchase, such as an invoice, receipt, or order screenshot. These documents are important for verifying the purchase date and product source, helping after-sales staff confirm if the product is within the warranty period.
Provide the product’s model number and serial number to the after-sales staff. These details are usually found in the product’s specifications.
Throughout the after-sales process, if you have any questions or need to check on the progress, you can contact online customer support or in-store after-sales personnel. They will provide timely feedback on the resolution to ensure you are satisfied with the outcome.